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Concierge service

We know there's a lot more that goes into the perfect holiday than booking the villa and flights. Make the most of our concierge service and take the hassle out of booking all the extras that will make your villa holiday even more special.


Handpicked by SPL Villas

All our villas have been handpicked by our experienced team using our expert insight into what makes the perfect family villa holiday.

Villa specialists you can trust

We use our decades of experience to handpick exceptional villas just for you. We pride ourselves on delivering the best possible holiday experience, which is reflected in our customer reviews on Feefo. Our villas are all vetted for safety and security for peace of mind.

And when you choose a flight and villa package, your holiday will be ATOL protected for that extra layer of financial protection. All you need to do is arrive with your luggage and dive straight into your perfect family escape!

Silver medallist at the British Travel Awards 2021/2022
Atol Protected logo
ABTOT Member Logo
Sanderson Phillips Travel Safety and Sustainability Consultants - experts in safe and sustainable travel.


How do I make a booking with SPL Villas?

You can check availability for your chosen dates and book either a villa only or flight and villa package directly on our website. Start your villa holiday search here. Alternatively, you can call our villa experts on 0204 580 1178 or use the live chat by clicking on the chat icon in the bottom right-hand corner of your screen.

How can I find out the villa address?

Your villa address and map coordinates will be included in your villa arrival information email that you will receive two weeks before you go on holiday.

What time is check in/check out?

Unless otherwise stated on your booking paperwork, check in is from 4pm and check out is 10am.

When will I receive my travel documents?

Your villa arrival instructions will be sent to you two weeks before travel. These will be sent to the email address given to us at the time of booking. Please check your junk or spam folder, just in case. If you haven’t received your documents 10 days before travel, please contact us. If you have booked package with flights included, it is imperative that you follow the instructions given by the airline to upload your API (Advanced Passenger Information), check-in and print your boarding passes.

When and how will I receive the key collection information?

All the details you need for key collection will be given to you with your villa arrival instructions that will be sent to you by email two weeks prior to departure.

Can I book an SPL Villa for a large group?

Within our collection of handpicked villas, we do have accommodations that would be suitable for a large group. However, the majority of our villas are designed for families. As such, we don’t have an enormous number of villas that are suitable for groups larger than twelve people. For large groups we recommend booking as early as possible. We may also be able to accommodate your group across a number of neighbouring properties.

View the villas for large groups here.

Please note that many of our villas are situated in residential areas, as such we reserve the right to refuse any party bookings which we reasonably believe may lead to undue disturbance to neighbours.

What do villa rental rates cover?

Rental rates for each villa are charged per villa per night. There are no under occupancy charges.
In most cases, villa rental includes: preparation, linen, towels (excluding poolside towels) pool maintenance, water, electricity, gardening and cleaning.
Please note that many villas do not include housekeeping during your stay and will only be cleaned on changeover days. The details of services included are listed on each villa page. Where additional charges are made locally, these are shown on the individual villa listing

Will I need to pay a security deposit?

Most of our villas come with a non-refundable accidental damage waiver insurance, which is £15 per person. This covers you for up to €200 worth of damage.
Some of our villa owners request a security deposit which is payable on arrival. The amount of refundable security deposit payable is stated on each villa page and will also be confirmed in your arrival pack, which you will receive by email approximately two weeks before departure.

Does the price include VAT?

Yes, where applicable, VAT is included in our quoted prices – unless otherwise stated.

What age is classed as a child or infant?

An infant would be under two years old on the day your return from holiday, and a child would be aged between two and 16. Adults are from 16 years and over.

Is my booking protected?

For peace of mind, all bookings have ABTOT protection. Our flight inclusive package include ATOL protection. This means that if we, or one of the travel suppliers, has a problem you won’t lose your money or be stranded abroad.

Is SPL Villas ATOL bonded?

Our flight inclusive packages are ATOL bonded. Accommodation only bookings do not fall under ATOL and so do not include this protection.