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Frequently asked questions

We answer some of your most frequently asked questions. If you need more help, please don’t hesitate to get in touch

Making a booking

How do I make a booking with SPL Villas?

You can check availability for your chosen dates and book either a villa only or flight and villa package directly on our website. Start your villa holiday search here. Alternatively, you can call our villa experts on 0204 580 1178 or use the live chat by clicking on the chat icon in the bottom right-hand corner of your screen.

What do villa rental rates cover?

Rental rates for each villa are charged per villa per night. There are no under occupancy charges.
In most cases, villa rental includes: preparation, linen, towels (excluding poolside towels) pool maintenance, water, electricity, gardening and cleaning.
Please note that many villas do not include housekeeping during your stay and will only be cleaned on changeover days. The details of services included are listed on each villa page. Where additional charges are made locally, these are shown on the individual villa listing

Will I need to pay a security deposit?

Most of our villas come with a non-refundable accidental damage waiver insurance, which is £15 per person. This covers you for up to €200 worth of damage.
Some of our villa owners request a security deposit which is payable on arrival. The amount of refundable security deposit payable is stated on each villa page and will also be confirmed in your arrival pack, which you will receive by email approximately two weeks before departure.

Does the price include VAT?

Yes, where applicable, VAT is included in our quoted prices – unless otherwise stated.

What age is classed as a child or infant?

An infant would be under two years old on the day your return from holiday, and a child would be aged between two and 16. Adults are from 16 years and over.

Can I book an SPL Villa for a large group?

Within our collection of handpicked villas, we do have accommodations that would be suitable for a large group. However, the majority of our villas are designed for families. As such, we don’t have an enormous number of villas that are suitable for groups larger than twelve people. For large groups we recommend booking as early as possible. We may also be able to accommodate your group across a number of neighbouring properties.

View the villas for large groups here.

Please note that many of our villas are situated in residential areas, as such we reserve the right to refuse any party bookings which we reasonably believe may lead to undue disturbance to neighbours.

Is my booking protected?

For peace of mind, all bookings have ABTOT protection. Our flight inclusive package include ATOL protection. This means that if we, or one of the travel suppliers, has a problem you won’t lose your money or be stranded abroad.

Is SPL Villas ATOL bonded?

Our flight inclusive packages are ATOL bonded. Accommodation only bookings do not fall under ATOL and so do not include this protection.

Manage my booking

Why do I need to provide Advanced Passenger Information?

You will be required to provide Advanced Passenger Information (API) if you have made a flight-inclusive booking. The airlines need this information before you fly. We will reach out to you with a secure link to provide these details.

When will I receive my travel documents?

Your villa arrival instructions will be sent to you two weeks before travel. These will be sent to the email address given to us at the time of booking. Please check your junk or spam folder, just in case. If you haven’t received your documents 10 days before travel, please contact us. If you have booked package with flights included, it is imperative that you follow the instructions given by the airline to upload your API (Advanced Passenger Information), check-in and print your boarding passes.

When and how will I receive the key collection information?

All the details you need for key collection will be given to you with your villa arrival instructions that will be sent to you by email two weeks prior to departure.

How can I find out the villa address?

Your villa address and map coordinates will be included in your villa arrival information email that you will receive two weeks before you go on holiday.

What travel insurance do I need?

It’s part of your booking terms and conditions that adequate travel insurance is in place for each member of the party travelling and staying in your villa.
As soon as travel insurance is in place, it covers you for cancellation. Depending on the level of cover that you choose, you’ll also have cover in place for curtailment (cutting your holiday short), travel delays, lost baggage, lost or stolen personal possessions, medical emergencies and more.
Visit InsureFor to get a quote for comprehensive travel insurance.

When is my balance due?

The balance for your villa holiday is due 10 weeks before your arrival date. If you make a booking within 10 weeks of departure, the full balance is payable at the time of booking

How do I make a payment?

You can make a payment towards your holiday at any time by logging into to our secure payment portal. We accept payment by credit or debit card.

I’ve booked a package holiday, what’s my luggage allowance?

Your luggage allowance will depend on the airline you’re travelling. Your allowance for both hand and hold luggage will be stated on your booking paperwork.

What time is check in/check out?

Unless otherwise stated on your booking paperwork, check in is from 4pm and check out is 10am.

I am on holiday and have a problem, what should I do?

Your arrival instructions will have the contact details of the local agent that will assist with any issues in the resort. However, if you still need to get in touch, please call us on 0204 580 1178.

Can I make changes to my booking?

If you need to make a change to your booking, for example, holiday date, accommodation, or destination, we will do what we can to help but it is not always possible to amend your booking.

Please contact the reservation team on 0204 580 1178, by email or live chat on our website with the details you may need to amend. The team will be able to check if the changes can be made.

Any amendments to your booking will be subject to a £25 administration fee plus any additional costs imposed by our suppliers.

If we are not able to amend your booking and you no longer wish to go ahead with your original booking, this would be treated as a cancellation and subject to our cancellation terms and conditions.

How do I cancel my SPL Villas holiday?

If you need to cancel your booking, please contact our reservations teams on 0204 580 1178.
Please note that cancellation incur a loss of monies paid. Our reservations agents will be able to let you know that this means for your booking.

How can I contact SPL Villas?

You can contact us via live chat on our website, or by calling 0204 580 1178. Alternatively, you can contact the team via email.
Please note our contact centre opening hours are:
Monday: 9am – 5.30pm
Tuesday: Friday: 9am – 8pm
Saturday: 10am – 4pm
Sunday and bank holidays: Closed

Why book your villa holiday with us?


Handpicked villas

We use our expert knowledge to select villas carefully to ensure they offer a wide variety of features, local amenities and beautiful locations. Our experience means we understand the importance of the family holiday and we use this to choose only the best villas for our customers.


Peace of mind

All our villas are vetted for safety and security, removing that real worry for any family. For extra peace of mind, we have the Trust Payments secure online payment gateway, ABTOT membership and ATOL protection to give you financial protection.


Respect and integrity

We take our responsibility to provide the best villa holidays for families very seriously. We think of every customer as a family member, and this is reflected in our communication with you.


Support in resort

From ensuring that our villas are spotless before you get the keys to being there in case of something going wrong, our trusted partners in resort are on hand to ensure your holiday goes smoothly.